Terms of service

TERMS OF SERVICE

Last Updated: August 2026

Welcome to Frostix™.

These Terms of Service ("Terms") govern your access to and use of the Frostix™ website, products, and services. By visiting our website, placing an order, or using any part of our Services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not access or use our website.

1. ABOUT FROSTIX™

Frostix™ is a premium eCommerce brand specializing in innovative cooling products designed to improve comfort during hot weather, sports, travel, work, and everyday life.

Our website is hosted on Shopify, which provides us with the e-commerce platform that enables us to sell our products worldwide.

2. ELIGIBILITY

By using this website, you confirm that:

  • You are at least 18 years old, or the legal age in your country.
  • You have the legal authority to enter into this agreement.
  • All information you provide is accurate, complete, and current.
  • You will use this website only for lawful purposes.

If you are purchasing on behalf of another person or organization, you confirm that you are authorized to do so.

3. ACCEPTANCE OF ORDERS

All orders placed through our website are subject to acceptance and availability.

We reserve the right to refuse, limit, cancel, or reject any order at our sole discretion, including but not limited to cases involving:

  • suspected fraud
  • pricing errors
  • inventory shortages
  • inaccurate customer information
  • violations of these Terms

An order is considered accepted only after you receive an official order confirmation email from Frostix™.

4. PRODUCT INFORMATION

We strive to display our products as accurately as possible.

However, colors, images, and product appearance may vary depending on your device, monitor settings, lighting conditions, or photography.

Minor variations do not constitute defects.

We reserve the right to improve, update, discontinue, or modify any product, packaging, specifications, pricing, or availability without prior notice.

5. PRICING

All prices displayed on our website are shown in the selected currency.

Prices may change at any time without prior notice.

Taxes, customs duties, import fees, or additional governmental charges are not always included unless explicitly stated.

Customers are responsible for paying any applicable taxes or import charges required by their country.

6. PAYMENTS

We accept secure payment methods available during checkout.

By submitting payment information, you confirm that:

  • you are authorized to use the selected payment method;
  • the billing information provided is accurate;
  • sufficient funds are available.

Payments are processed through secure third-party payment providers.

Frostix™ does not store your complete credit or debit card information.

7. SHIPPING

We ship internationally to eligible countries.

Estimated delivery times shown during checkout are approximate and are not guaranteed.

Shipping times may vary due to:

  • customs inspections
  • weather conditions
  • public holidays
  • transportation delays
  • carrier issues
  • force majeure events

Once your order has been handed over to the shipping carrier, Frostix™ is not responsible for delivery delays beyond our control.

Customers are responsible for ensuring that the shipping address provided is accurate.

Additional customs duties, VAT, or import taxes imposed by local authorities remain the responsibility of the customer.

8. ORDER TRACKING

When available, tracking information will be sent by email after your order has been processed.

Tracking updates depend entirely on the shipping carrier.

Temporary delays or periods without updates do not necessarily indicate that a package has been lost.

Customers are encouraged to allow reasonable transit time before contacting customer support. 

9. RETURNS & REFUNDS

Your satisfaction is important to us.

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions outlined in our Refund Policy.

To initiate a return, please contact our customer support before sending any item back.

Returned products must be in their original condition unless they are defective or damaged upon arrival.

Refunds will be processed only after the returned item has been received and inspected.

Original shipping fees are generally non-refundable unless otherwise required by applicable law.

10. 30-DAY MONEY-BACK GUARANTEE

Frostix™ proudly offers a 30-Day Money-Back Guarantee.

If our product does not meet your expectations, you may request a refund within 30 days of delivery, provided that the eligibility requirements in our Refund Policy are met.

We reserve the right to refuse refund requests that do not comply with our return conditions.

11. EXCHANGES

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.

We may request photographs or additional information to verify the issue before approving a replacement.

Approved replacements will be shipped at no additional cost.

12. LOST OR DAMAGED PACKAGES

Once an order has been handed over to the shipping carrier, delivery is managed by that carrier.

If your package is lost in transit, we will work with the carrier to investigate the shipment.

Frostix™ is not responsible for delays or losses caused by incorrect shipping information provided by the customer.

Packages marked as delivered by the carrier may not qualify for a replacement or refund unless required by applicable law.

13. USER ACCOUNTS

You are responsible for maintaining the confidentiality of your account credentials.

You agree to provide accurate and up-to-date information at all times.

Frostix™ reserves the right to suspend or terminate any account involved in fraudulent, abusive, or unauthorized activities.

14. INTELLECTUAL PROPERTY

All content available on the Frostix™ website, including but not limited to:

  • Logos
  • Brand name
  • Product names
  • Images
  • Product photography
  • Videos
  • Graphics
  • Icons
  • Website design
  • Layout
  • Text
  • Marketing materials

is the exclusive property of Frostix™ or its licensors and is protected by applicable intellectual property laws.

No part of this website may be copied, reproduced, modified, distributed, published, or used for commercial purposes without prior written permission from Frostix™.

15. CUSTOMER REVIEWS

Customers may voluntarily submit reviews, ratings, comments, photographs, or other content.

By submitting such content, you grant Frostix™ a worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, publish, edit, display, and distribute your content for marketing, promotional, or business purposes.

You confirm that your content:

  • is truthful;
  • does not infringe the rights of others;
  • does not contain illegal, offensive, or misleading material.

Frostix™ reserves the right to remove any review at its sole discretion.

16. PRIVACY

Your privacy is important to us.

Personal information collected through our website is handled in accordance with our Privacy Policy.

Information may be used for:

  • processing orders;
  • customer support;
  • fraud prevention;
  • website analytics;
  • marketing communications (where consent has been provided).

We do not sell your personal information.

17. COOKIES

Our website uses cookies and similar technologies to improve user experience, analyze website traffic, remember customer preferences, and enhance website functionality.

By continuing to browse our website, you consent to our use of cookies in accordance with our Cookie Policy.

You may disable cookies through your browser settings, although certain features of the website may no longer function properly. 

18. PROHIBITED USES

You agree not to use the Frostix™ website or Services for any unlawful or prohibited purpose.

You may not:

  • Violate any applicable laws or regulations.

  • Use false or misleading information.

  • Engage in fraudulent transactions.

  • Attempt to gain unauthorized access to our systems.

  • Upload viruses, malware, or malicious code.

  • Use bots, automated scripts, crawlers, or scraping tools.

  • Reverse engineer or interfere with the website.

  • Copy or reproduce website content without permission.

  • Harass, threaten, abuse, or impersonate others.

  • Use our products for illegal purposes.

Any violation of these Terms may result in immediate suspension or permanent termination of your access to our Services.

19. FRAUD PREVENTION

To protect our customers and our business, Frostix™ actively monitors orders for fraudulent activity.

We reserve the right to:

  • Request additional identity verification.

  • Cancel suspicious orders.

  • Refuse future purchases.

  • Report fraudulent activities to the appropriate authorities.

Any attempt to commit payment fraud, identity theft, or misuse of promotional offers may result in legal action.

20. CHARGEBACK POLICY

Customers agree to contact Frostix™ before initiating a chargeback or payment dispute.

We are committed to resolving issues quickly through our customer support team.

Fraudulent chargebacks, false claims, or abuse of the dispute process may result in:

  • Permanent account suspension.

  • Refusal of future orders.

  • Submission of evidence to payment providers.

  • Legal action where permitted by law.

21. THIRD-PARTY SERVICES

Our website may contain links to third-party websites, payment providers, shipping companies, or external services.

Frostix™ is not responsible for the content, policies, or practices of third-party websites.

Your use of third-party services is entirely at your own risk and subject to their respective terms and policies.

22. DISCLAIMER OF WARRANTIES

Except where prohibited by applicable law, all products and services are provided on an "AS IS" and "AS AVAILABLE" basis.

Frostix™ makes no guarantees that:

  • the website will always be available;

  • the website will be error-free;

  • all information will always be completely accurate;

  • our products will meet every customer's individual expectations.

To the fullest extent permitted by law, all implied warranties are excluded.

23. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Frostix™, its owners, employees, affiliates, suppliers, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • the use of our website;

  • the purchase or use of our products;

  • delays in delivery;

  • technical interruptions;

  • data loss;

  • unauthorized access;

  • third-party actions.

Our maximum liability shall never exceed the amount paid for the product giving rise to the claim.

24. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Frostix™, its affiliates, employees, directors, suppliers, and partners from any claims, liabilities, damages, losses, legal fees, or expenses arising from:

  • your breach of these Terms;

  • your misuse of our website;

  • your violation of applicable laws;

  • your infringement of any third-party rights.

25. FORCE MAJEURE

Frostix™ shall not be held responsible for any delay or failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to:

  • natural disasters;

  • floods;

  • fires;

  • pandemics;

  • wars;

  • civil unrest;

  • strikes;

  • transportation disruptions;

  • internet outages;

  • government actions;

  • customs delays.

26. GOVERNING LAW

These Terms shall be governed and interpreted in accordance with the applicable laws of the jurisdiction in which Frostix™ operates, without regard to conflict of law principles.

Any dispute arising from these Terms shall be submitted to the competent courts of that jurisdiction, unless otherwise required by mandatory consumer protection laws.

27. CHANGES TO THESE TERMS

Frostix™ reserves the right to update, modify, or replace these Terms of Service at any time.

Any changes will become effective immediately upon publication on this website unless otherwise required by applicable law.

Your continued use of the website after changes have been posted constitutes your acceptance of the updated Terms.

28. CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us:

Frostix™

Email: mohamk174@gmail.com

Customer Support: Available through our Contact Page.

By using the Frostix™ website, you acknowledge that you have read, understood, and agreed to these Terms of Service in their entirety.